Privacy Policy

1. Who we are

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THAMES RIVERSIDE LTD. (“we”, “us” or “our”) is a UK-based company developing international education, creative-industry, design, technology and higher-education consultancy activities. We operate a company website and may link to a separate course website, learning platform or third-party service provider.

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For the purposes of UK data protection law, THAMES RIVERSIDE LTD. is the data controller for the personal information we collect and use through this website, our enquiry forms, our institutional consultancy activities and our direct communications with you, unless another privacy notice says otherwise.

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Item

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Details to complete before publication

Legal name

THAMES RIVERSIDE LTD.

Company number

 16631176

Registered office

6 Mount Vernon, London, England, NW3 6QS

Privacy contact email

admin@thamesriverside.com

Main website

www.thamesriverside.com

Linked course / learning platform

[Insert course website or learning-platform domain, if separate]

2. Scope of this policy

This Privacy Policy explains how we collect, use, store and share personal information when you:

• visit our company website;

• contact us through an enquiry form, email, phone, social media or other communication channel;

• ask about our programmes, course links, workshops, events or learning opportunities;

• contact us about Higher Education Consultancy, institutional collaboration, academic partnerships, research support or internationalisation services;

• subscribe to updates, newsletters or event invitations;

• apply for, register interest in or participate in services that we organise directly; or

• work with us as an academic partner, institutional contact, mentor, consultant, supplier or professional adviser.

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Where our website links to a separate course website, learning platform, payment provider, video-conferencing tool, application form or partner institution, that service may also have its own privacy policy. You should read the relevant privacy notice before submitting information to those services.

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3. Personal information we may collect

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The type of information we collect depends on your relationship with us and how you use the website or services. We may collect:

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Category

Examples

Identity and contact details

Name, email address, phone number, organisation, job title, country/region, preferred language and contact preferences.

Enquiry and communication information

Messages, enquiry content, consultation requirements, records of correspondence and notes from meetings or calls.

Student, applicant or learner information

Programme interests, academic background, portfolio or CV information, previous study, language level, learning goals, parent/guardian or agent contact details where relevant.

Institutional and consultancy information

Institution profile, internationalisation needs, teaching and research development priorities, partnership goals, project proposals, meeting notes and professional contact records.

Event, workshop or collaboration information

Registration details, attendance records, dietary/accessibility requirements if voluntarily provided, feedback and participation notes.

Marketing preferences

Newsletter subscription, communication preferences, campaign source and unsubscribe records.

Technical and usage information

IP address, browser type, device information, approximate location, pages visited, referral source, date/time of visit, security logs and cookie or analytics identifiers.

Financial and transaction information

Payment status, invoice details, billing contact details and limited payment information. We should not normally receive full card details if a third-party payment provider is used.

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We do not intentionally collect special category information unless it is necessary for a specific purpose, such as accessibility support, safeguarding, legal obligations or another service you request. If such information is needed, we will handle it carefully and only where we have a valid legal basis to do so.

4. How we collect personal information

We may collect personal information directly from you when you complete a form, email us, attend a meeting, join an event, subscribe to updates, send documents or communicate with us. We may also receive information from partner institutions, agents, tutors, consultants, course-platform providers, event platforms, social media platforms, analytics providers or publicly available professional sources, where this is relevant and lawful.

5. Why we use your information and our lawful bases

We only use personal information where we have a lawful basis. Depending on the context, our lawful bases may include consent, contract, legitimate interests, legal obligation or, in limited cases, vital interests or public task where applicable.

Purpose

Examples of use

Likely lawful basis

Responding to enquiries

To answer questions, arrange meetings, provide information about programmes, consultancy or collaboration opportunities.

Legitimate interests; steps before entering into a contract.

Providing services

To deliver consultancy, workshops, events, mentoring, course-related services or institutional support.

Contract; legitimate interests.

Higher Education Consultancy

To understand institutional needs, prepare proposals, support internationalisation, teaching enhancement, research development, partnership-building and academic networking.

Legitimate interests; contract.

Course and learning-platform links

To direct users to relevant course pages, process interest, support admissions-related enquiries or coordinate learning activities where we are involved.

Legitimate interests; contract; consent where required.

Institutional collaboration and partnerships

To communicate with universities, schools, organisations, academics, investors, advisers and partners.

Legitimate interests; contract.

Marketing and updates

To send newsletters, events, programme updates or relevant institutional news where permitted.

Consent where required; legitimate interests for relevant professional communications where lawful.

Website operation and security

To operate the website, keep it secure, prevent misuse, troubleshoot technical problems and understand basic usage.

Legitimate interests; legal obligation where relevant.

Analytics and non-essential cookies

To understand how visitors use the website and improve content, design and communications.

Consent for non-essential cookies or similar technologies; legitimate interests for related analytics where lawful.

Legal, financial and administrative management

To maintain records, issue invoices, manage accounts, comply with legal obligations and protect our rights.

Legal obligation; legitimate interests; contract.

6. Higher Education Consultancy

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Our Higher Education Consultancy service supports international higher education institutions, schools and education organisations that wish to navigate international environments, enhance teaching and research capacity, build academic connections and develop international collaboration. In this context, we may process professional contact information, institutional background information, project requirements, research interests, teaching-development priorities, partnership proposals, meeting notes and related documents.

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We use this information to assess institutional needs, prepare consultancy proposals, identify relevant academic or industry contacts, support partnership-building, coordinate meetings and provide research or teaching-development support. We will only share information with external academics, consultants, partner institutions or professional advisers where this is necessary, appropriate and lawful.

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7. Marketing communications

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We may send updates about our programmes, events, consultancy services, publications or collaboration opportunities. We will only do this where we are allowed to do so under applicable data protection and electronic marketing rules. You can unsubscribe or ask us to stop marketing communications at any time by using the unsubscribe link, replying to the message or contacting us at the privacy email above.

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8. Cookies and similar technologies

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Our website may use cookies and similar technologies through the third-party Wix to make the website work, improve security, understand website usage, remember preferences and support embedded content or marketing tools. Essential cookies are needed for the website to function. Non-essential cookies, such as analytics or advertising cookies, should only be used where the website has collected appropriate consent.

Before publication, complete the table below based on the actual website build and tools used.

Cookie / tool

Purpose

Wix uses cookies for important reasons, such as:

• To provide a great experience for your visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyse the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

Type

please refer to bellowing link to get more information

https://support.wix.com/en/article/cookies-and-your-wix-site

Duration

Consent required

If you don’t want us to process your data anymore, please contact us at admin@thamesriverside.com

or send us mail to: 6 Mount Vernon, London, England, NW3 6QS

Website functionality and security.

Essential

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9. Who we share personal information with

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We do not sell personal information. We may share personal information where necessary with:

• website hosting, IT, email, CRM, analytics, form, booking, video-conferencing and cloud-service providers;

• course-platform providers, payment processors, tutors, mentors, consultants and delivery partners where relevant to your enquiry or service;

• universities, schools, institutional partners, academic collaborators or industry partners where you have requested or reasonably expect us to facilitate a collaboration, application, workshop or consultancy activity;

• professional advisers, including accountants, lawyers, insurers and business advisers;

• regulators, public authorities, courts or law-enforcement bodies where required by law; and

• successor organisations if our business, assets or services are reorganised, transferred or merged, subject to appropriate confidentiality and data-protection safeguards.

10. International transfers

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Because our work is international, we may need to communicate with people or organisations outside the UK, including universities, education organisations, academic contacts, consultants or service providers in other countries. Where personal information is transferred outside the UK, we will take steps designed to protect it in accordance with applicable data protection law. This may include using UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms where required.

11. How long we keep personal information

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We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, reporting and safeguarding requirements. The exact period depends on the type of information and the context.

Information type

Indicative retention period

General enquiries

Normally up to 24 months after the last meaningful contact, unless a longer period is needed.

Institutional consultancy and partnership records

Normally for the duration of the relationship and up to 6 years afterwards where needed for contract, legal or accounting purposes.

Course, workshop, event or service records

Normally for the duration of the service and up to 6 years afterwards where needed for contract, legal or accounting purposes.

Marketing subscription records

Until you unsubscribe or ask us to stop, plus a suppression record to make sure we respect your choice.

Website analytics and security logs

Normally for a limited period according to the relevant tool settings and security requirements.

Financial and invoice records

Normally up to 6 years or as otherwise required for tax, accounting or legal purposes.

12. Your data protection rights

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Depending on the circumstances, you may have the right to:

• ask for access to your personal information;

• ask us to correct inaccurate or incomplete information;

• ask us to erase your information in certain circumstances;

• ask us to restrict how we use your information;

• object to certain types of processing, including direct marketing;

• ask for data portability in certain circumstances; and

• withdraw consent where we rely on consent.

To exercise your rights, please contact us using the privacy contact email above. We may need to verify your identity before responding. You also have the right to complain to the UK Information Commissioner’s Office (ICO) if you are concerned about how we use your information.

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13. Security

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We use reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website, email system or online service can be guaranteed to be completely secure. Please take care when sending sensitive information online and avoid sending unnecessary special category information unless we specifically request it for a clear purpose.

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14. Children and young people

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Some of our education-related activities may be relevant to younger learners or prospective students under 18. Where we work with children or young people, we aim to handle their information carefully and, where appropriate, involve a parent, guardian, school or authorised representative. We do not knowingly collect information from children through the website unless this is appropriate for the service and handled with suitable safeguards.

15. Links to other websites and platforms

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Our website may link to course websites, learning platforms, partner institutions, payment providers, video platforms, social media pages or other third-party websites. We are not responsible for the privacy practices of those third parties. Please read their privacy policies before submitting information to them.

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16. Changes to this policy

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We may update this Privacy Policy from time to time. The latest version will be published on our website with the “Last updated” date above.

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17. Contact us

For questions about this Privacy Policy or how we use personal information, please contact:

• THAMES RIVERSIDE LTD.

• Privacy contact: admin@thamesriverside.com

• Registered office: 6 Mount Vernon, London, England, NW3 6QS

• Website: www. thamesriverside.com